We want you to feel safe her and be assured that we strive to provide you the best possible medical service . However this may not always be possible if we do not receive the same cooperation from you. Patients may be consulted upon urgency of attention required which may not necessarily be first come first serve basis.
All our doctors bulk-bill to medicare. We however charge a fee for any procedures or other non standard consultations. Please refer to the fees section in the practice information section.
Phone Calls to Doctors
Due to the high demand for appointments, it is rarely possible to speak directly to your doctor via telephone. The best way to make contact with your doctor is to make an appointment for a consultation. Our doctors are unable to receive phone calls whilst they are consulting with patients. If you need medical assistance, you can request to speak to one of our nurses.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with a doctor. Doctors will not back date referrals. If you attend a specialist appointment without a referral, you will not be covered for any of the costs via Medicare.
All non disposable instruments are sterilised in accordance with Australian College of General Practice Guidelines.
Length of consultation
You may notice that sometimes we run a little late. This is usually due to a patient extending their consultation over the scheduled time. Keep in mind that a normal consultation is around 10-12 minutes with a few minutes for the doctor to enter notes. If you feel that this is not enough time for you, please ask for a double consultation when booking your appointment. Please also keep in mind that a medical emergency may extend a patient's appointment.
Non attendance of an appointment
If you are unable to attend your appointment, we request you to cancel at least two hours before the appointment. Whilst we do understand that emergencies and unforeseen circumstances arise from time to time, failure to advise us may result in a $40 fee being charged. Our Allied Health providers require 24 hours notice of cancellation.
We request that mobile phones be switched off or placed on silent whilst in the waiting room. If you choose to answer your phone whilst speaking with the doctor, they may choose to immediately end your consultation.
This practice is committed to maintaining the confidentiality of your personal health information at all times and to ensure that this information is only available to authorised members of staff. Your medical record is a confidential document. Please also be aware that we are unable to give information about other patients or confirm whether they are in attendance or have made an appointment.
It is important that you ring for your results after you have your appointment. We ask that you wait a week to allow results to be forwarded to us, unless otherwise advised by your doctor. Our Receptionists are able to advise you over the phone if you have a NORMAL test result. If you have any further questions relating to your results, you will need to speak to our nursing team or make an appointment with your doctor. If you results are urgent, your doctor will call you directly.
Patients are welcome to provide us with feedback about their experience at EBM Practice Centre. This can be done by contacting the practice or by using the online enquiry form on our website